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[bug]: get the error loading image after restore #6572

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liuzhcn opened this issue Feb 8, 2025 · 0 comments
Open
1 task done

[bug]: get the error loading image after restore #6572

liuzhcn opened this issue Feb 8, 2025 · 0 comments
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@liuzhcn
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liuzhcn commented Feb 8, 2025

Is there an existing issue for this?

  • I have searched the existing issues

Current behavior

When I migrated the Plane deployment, I created a backup on the original server, resulting in three compressed files. Then, I installed Plane on the new server and successfully restored the data using restore.sh. However, I encountered two issues:

After restoring on Synology, restarting the system still prompted me to register again, making it seem like the restored data had no effect.
After restoring on another Mac, everything worked fine upon restart, and I was able to log in with my original account. However, I noticed that all images failed to load, displaying an "error loading image" message. Checking the backend logs, I found that the issue was caused by a 403 error.

Steps to reproduce

  1. backup use the setup.sh
  2. restore use the restore.sh on another server.
  3. open an issue which has image.
  4. the image failed to load , disaplaying "error loading image"

Environment

Production

Browser

None

Variant

Self-hosted

Version

0.24.1

@liuzhcn liuzhcn added the 🐛bug Something isn't working label Feb 8, 2025
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