Bug: Unable to connect to PureVPN

[nodecentral]

Is this urgent?

Yes

Host OS

QNAP Linux

CPU arch

x86_64

VPN service provider

PureVPN

What are you using to run the container

docker-compose

What is the version of Gluetun

Running version latest built on 2025-01-22T08:30:14.628Z (commit 13532c8)

What's the problem 🤔

Unable to successfully connect to any PureVPN servers, have a recurring set of long entries pasted in the section below. I have updated the servers, I have checked my internet connection and have tried adding another location. Same issue, no connection seems possible

I have tried the PureVPN client on my iPad pointing to the same location and it works fine..

Share your logs (at least 10 lines)

-02-21T23:30:13Z INFO [vpn] stopping
2025-02-21T23:30:13Z INFO [vpn] starting
2025-02-21T23:30:13Z INFO [firewall] allowing VPN connection...
2025-02-21T23:30:13Z INFO [openvpn] OpenVPN 2.6.11 x86_64-alpine-linux-musl [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [MH/PKTINFO] [AEAD]
2025-02-21T23:30:13Z INFO [openvpn] library versions: OpenSSL 3.3.2 3 Sep 2024, LZO 2.10
2025-02-21T23:30:13Z INFO [openvpn] TCP/UDP: Preserving recently used remote address: [AF_INET]172.111.197.6:53
2025-02-21T23:30:13Z INFO [openvpn] Socket Buffers: R=[819200->819200] S=[819200->819200]
2025-02-21T23:30:13Z INFO [openvpn] UDPv4 link local: (not bound)
2025-02-21T23:30:13Z INFO [openvpn] UDPv4 link remote: [AF_INET]172.111.197.6:53
2025-02-21T23:30:39Z INFO [healthcheck] program has been unhealthy for 26s: restarting VPN (healthcheck error: dialing: dial tcp4: lookup cloudflare.com on 1.1.1.1:53: write udp 172.29.8.2:41990->1.1.1.1:53: write: operation not permitted)
2025-02-21T23:30:39Z INFO [healthcheck] 👉 See https://github.com/qdm12/gluetun-wiki/blob/main/faq/healthcheck.md
2025-02-21T23:30:39Z INFO [healthcheck] DO NOT OPEN AN ISSUE UNLESS YOU READ AND TRIED EACH POSSIBLE SOLUTION
2025-02-21T23:30:39Z INFO [vpn] stopping
2025-02-21T23:30:39Z INFO [vpn] starting
2025-02-21T23:30:39Z INFO [firewall] allowing VPN connection...
2025-02-21T23:30:39Z INFO [openvpn] OpenVPN 2.6.11 x86_64-alpine-linux-musl [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [MH/PKTINFO] [AEAD]
2025-02-21T23:30:39Z INFO [openvpn] library versions: OpenSSL 3.3.2 3 Sep 2024, LZO 2.10
2025-02-21T23:30:39Z INFO [openvpn] TCP/UDP: Preserving recently used remote address: [AF_INET]45.74.55.7:53
2025-02-21T23:30:39Z INFO [openvpn] Socket Buffers: R=[819200->819200] S=[819200->819200]
2025-02-21T23:30:39Z INFO [openvpn] UDPv4 link local: (not bound)
2025-02-21T23:30:39Z INFO [openvpn] UDPv4 link remote: [AF_INET]45.74.55.7:53
2025-02-21T23:31:11Z INFO [healthcheck] program has been unhealthy for 31s: restarting VPN (healthcheck error: dialing: dial tcp4: lookup cloudflare.com on 1.1.1.1:53: write udp 172.29.8.2:39597->1.1.1.1:53: write: operation not permitted)
2025-02-21T23:31:11Z INFO [healthcheck] 👉 See https://github.com/qdm12/gluetun-wiki/blob/main/faq/healthcheck.md
2025-02-21T23:31:11Z INFO [healthcheck] DO NOT OPEN AN ISSUE UNLESS YOU READ AND TRIED EACH POSSIBLE SOLUTION
2025-02-21T23:31:11Z INFO [vpn] stopping
2025-02-21T23:31:11Z INFO [vpn] starting
2025-02-21T23:31:11Z INFO [firewall] allowing VPN connection...
2025-02-21T23:31:11Z INFO [openvpn] OpenVPN 2.6.11 x86_64-alpine-linux-musl [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [MH/PKTINFO] [AEAD]

Share your configuration

version: "3"
services:
  gluetun:
    image: qmcgaw/gluetun:latest
    container_name: gluetun
    cap_add:
      - NET_ADMIN
    devices:
      - /dev/net/tun:/dev/net/tun
    ports:
      - 8888:8888/tcp # HTTP proxy <external>:<internal>
      #- 8388:8388/tcp # Shadowsocks
      #- 8388:8388/udp # Shadowsocks
      - 9117:9117 # Jackett
      # - 6882:6881 # qbittorrent Admin interface
      # - 6882:6881/udp # qbittorrent Admin interface 
      - 6881:6881 # qbittorrent Admin interface
      - 6881:6881/udp # qbittorrent Admin interface 
      - 8082:8082 # qbittorrent Admin interface
      #- 89:80/tcp # whoami health api
      - 8989:8989 # sonarr
      - 7878:7878 # radarr
      - 8686:8686 # lidarr
      - 8787:8787 # readarr
      - 9696:9696 # prowlarr
      #- 8079:8080 # sabnzbd
      #- 3008:3001 # chromium
      #- 5299:5299 #LazyLibrarian
    shm_size: "1gb"
    # restart: unless-stopped
    volumes:
      - /share/Container/gluetun:/gluetun
    environment:
      - PGID=1005
      - PUID=1000
      - VPN_SERVICE_PROVIDER=purevpn
      - SERVER_COUNTRIES=Netherlands,Switzerland
      - OPENVPN_USER=xxx
      - OPENVPN_PASSWORD=xxx
      - OPENVPN_VERBOSITY=3
      - TZ=Europe/London
      - UMASK_SET=022
      - UPDATER_PERIOD=24h

[github-actions]

@qdm12 is more or less the only maintainer of this project and works on it in his free time.
Please:

• do not ask for updates, be patient
• 👍 the issue to show your support instead of commenting
  @qdm12 usually checks issues at least once a week, if this is a new urgent bug,
  revert to an older tagged container image

[nodecentral]

Tried going back to an earlier version (tag pr-2537) of Gluetun, but sill get the same issue.

Considering this message write: operation not permitted its not clear where the write is occuring and what’s changed ? Two version returning the same errors, suggest either a change in my set up or with PureVPN?

[nodecentral]

Tried local provider parental controls to see if they might be affecting things - turned everything off - but no luck. Hoping @qdm12 will be checking in soon. 🤞